WARRANTY
Comprehensive Warranty Coverage
At SWS, we stand by the quality of our welding equipment, offering robust support and protection for your investment.
Standard Warranty
- Equipment Warranty: 3 years from the date of delivery.
- Consumables Warranty: 3 months for torches, cables, earth clamps, straps, and handles.
Extended Warranty (Domestic Only)
- Extend your equipment warranty to 5 years by registering within 30 days of delivery.
- Note: Accessories and consumables are not covered under the extended warranty.
How to Register for Extended Warranty
- Create a MY SWS Account.
- Validate your email through the confirmation link.
- Log in and register your equipment within 30 days of delivery.
Warranty Claims and Service
- Fast service: Repairs or replacements within one business day upon return.
- Postage costs covered for all warranty claims.
- Contact Australian Customer Service at (03) 5766 2331 for the nearest authorized service center.
Coverage and Exclusions
- Covered: Faulty materials and labor for parts replacement and repairs during the warranty period.
- Not Covered: Unauthorized repairs, normal wear and tear, misuse, exposure to extreme conditions, modifications, and if the serial number has been tampered with.
Liability
- SWS is not liable for consequential, incidental, or indirect damages or losses. This warranty is additional to rights under the Competition and Consumer Act 2010 (Cth) and the New Zealand Consumer Guarantee Act 1993.
Benefits of Product Registration
- Improved service for warranty claims.
- Extended warranty eligibility.
- Important product notifications.
- Confirmation of ownership for insurance claims.
- Contribute to product development improvements.
Important Information
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses or damages. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.