Privacy policy

Specialised Welding Systems (SWS) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how SWS collects, uses, stores, and discloses personal information when you visit our website or purchase products from us.

Personal Information We Collect

Personal information collected by SWS may include:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and transaction details
  • IP address and basic website usage data

We collect personal information only where it is reasonably necessary for our business activities.

How We Use Personal Information

SWS uses personal information to:

  • Process and fulfil orders
  • Provide customer support, warranty, and service assistance
  • Communicate about orders or enquiries
  • Comply with legal and regulatory obligations

Marketing communications are only sent where you have opted in. You may unsubscribe at any time.

Disclosure of Personal Information

SWS may disclose personal information to third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website and e-commerce service providers

Personal information is disclosed only for the purpose of providing our products and services, or where required by law.

Third-Party Services

Our website and online store are hosted by Shopify. Personal information may be stored or processed using Shopify’s systems in accordance with their privacy practices.

Payment information is handled securely by payment providers and is not stored directly by SWS.

Cookies and Website Analytics

This website uses cookies and similar technologies to support website functionality and analyse usage. Cookies may be used to:

  • Maintain shopping cart functionality
  • Improve website performance and usability
  • Collect anonymised usage statistics

You can manage or disable cookies through your browser settings.

Data Security

SWS takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes using secure systems and limiting access to authorised personnel.

Access and Correction

You may request access to personal information held about you, or request corrections if the information is inaccurate or out of date. Requests can be made using the contact details below.

Retention of Information

Personal information is retained only for as long as necessary to fulfil business, legal, or regulatory requirements.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available on this page.