SHIPPING & RETURNS

SHIPPING

Which shipping method do you use?
All orders are sent via Australia Post.

Do you have an option for express?

Yes, we can, if you require an urgent delivery, we can provide next business day delivery to most parts of Australia. Please contact us before placing the order so we can give an accurate quote.

How much does delivery cost?

Shipping is free on all orders to VIC, ACT, and NSW. If you are in the NT, SA, WA, QLD or TAS all orders receive $50 included shipping credit. The shipping cost shown in checkout is the discounted rate. 

How long before my order is shipped?

If we receive your order before 12 pm weekdays, we will dispatch it the same day. If the order comes in after, it'll be dispatched the next business day.

How long will shipping take?
Typically most of the time your order will take around 2-9 days to reach you. For non-metropolitan places or remote areas, this will take longer and really depends on the shipping agent. As soon as your order is shipped you will be emailed with the tracking information so you can track your order.

Can you ship to a PO box?
Yes, we can.

RETURNS

What happens if I am not happy with the product?
If you're not happy with your equipment, for whatever reason, you are entitled to return it within 30 days for a full refund, 100% guaranteed. We don't care if you open it, use it, test it, and, after all, that find that for whatever reason it does not suit your needs. Simply let us know and we'll arrange for a return authorisation slip to have the item sent back to us (at no cost to you). We may ask you why you're returning the equipment, but this is purely to help us improve. 

Who pays for return shipping if I want a refund?
We do! We'll send you a return authorisation form, which means that you'll just need to stick the RMA form onto your original box, and drop it off at any Post Office. They'll take it off your hands and send it straight back to us, at no cost to you.

How will my refund be made?
Once we receive the returned item, we will refund your money via the same method you originally used to make payment. So if you initially paid via PayPal, it will be credited to your PayPal account.

RETURNS CRITERIA

1. The equipment is to be in as new working condition.

2. The equipment is to be put back in all original packaging and has everything that came in the box.

3. All 15 Amp plugs are not to be tampered with.

4. Any damage to the power source, components, leads and any other parts will be deducted from your refund.

5. Some normal working marks/scratches to torches, leads & earth clamps are acceptable.

6. Return slip must be obtained before making the return.

If you do not meet the above returns criteria and you make a return, you will not get a refund, and the cost of returning the item will be at your expense.

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