SHIPPING & RETURNS
At SWS Welding, we strive to provide you with fast and reliable shipping services. Please review our shipping policy to understand our procedures and commitments.
1. Shipping Methods
We use Australia Post and various courier services to deliver your orders, depending on your location and the shipping option selected at checkout.
2. Processing Time
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on the selected shipping method:
- Standard Shipping: 2-14 business days
- Express Shipping: 1-3 business days
Delivery delays can occasionally occur. Please note that these are estimated delivery times and do not include processing time.
4. Shipment to P.O. Boxes
SWS Welding ships to addresses within Australia, including P.O. Boxes and APO/FPO addresses.
5. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Customs, Duties, and Taxes
SWS Welding is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Damages
SWS Welding is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. International Shipping Policy
Please contact us for a shipping quote.
9. Returns Policy
Our return policy provides detailed information about options and procedures for returning your order. Please refer to our Refund Policy for more details.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: support@swswelding.com.au
- Phone: +61 3 5766 2331
- PO BOX 50, Glenrowan, Victoria, Australia, 3675