Shipping and Returns

SHIPPING & RETURNS

At Specialised Welding Systems (ABN: 64 625 901 725), we strive to provide fast and reliable shipping services. Please read our Shipping & Returns Policy carefully to understand our procedures, commitments, and limitations of liability.

1. SHIPPING METHODS

We use Australia Post and various courier services to deliver your orders, depending on your location and the shipping option selected at checkout.

2. PROCESSING TIME

All orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or public holidays. During peak times, processing may take longer. If there is a significant delay, we will contact you via email or phone.

3. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order are calculated at checkout. Delivery times are estimated:

  • Standard Shipping: 2–14 business days
  • Express Shipping: 1–3 business days
  • International Shipping: 8–14 business days

Delivery delays may occur due to factors outside our control (e.g. weather, customs delays). These timeframes are estimates only and do not include processing time.

4. SHIPMENT TO P.O. BOXES

Specialised Welding Systems ships to addresses within Australia, including P.O. Boxes and APO/FPO addresses.

5. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order ships, you will receive a shipment confirmation email with your tracking number(s). Tracking numbers will be active within 24 hours.

6. CUSTOMS, DUTIES, AND TAXES

Specialised Welding Systems is not responsible for any customs duties, taxes, or other fees applied to your order. All charges imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. DAMAGES DURING SHIPPING

Specialised Welding Systems is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Please retain all packaging materials and damaged goods for claim purposes. Contact us if you need assistance with the claim process.

8. RETURNS & REFUNDS

For information on returns and refunds, please refer to our separate Refund Policy.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Specialised Welding Systems and its officers, directors, and employees shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays, loss, damage, or any other issues related to shipping. We disclaim all warranties, express or implied, except those required by law.

10. GOVERNING LAW

This Shipping & Returns Policy is governed by the laws of Victoria, Australia. Any disputes arising in connection with this policy shall be resolved in accordance with these laws.

CONTACT US

If you have questions about our shipping or return policy, please contact us: